Bitget P2P Appeal Guide
We hope you're enjoying Bitget's P2P feature! Our team works hard to make sure your experience is seamless and convenient, but we understand that a small number of our traders may be experiencing a few hiccups during the trading process.
As such, submitting an appeal to our Customer Support offers a quick and easy solution for any user that encounters a problem.
If you have to make an appeal for any issues that come up during the P2P trading process, please follow these simple steps:
1. Once you've reached the Order Details page, after completing your payment, users can see the 'Submit appeal' button at the bottom of the screen. Once the timer hits zero, simply refresh the page and the 'Submit appeal' link will be active.
2. Select 'Submit appeal' and a pop-up form will appear. Input the appeal type and reason for the appeal as required.
3. Proof or evidence of the issue should be uploaded as necessary. Upload an image of the payment completion, assets transfer and/or any other relevant screenshots. Click 'Confirm appeal' to process the appeal. The Customer Support team will be notified immediately.
4. After clicking the 'Confirm appeal' button, users should contact Customer Support directly to help with their appeal.
5. To contact Customer Support, click 'Help' on the bottom right corner of the screen to initiate a live chat.
6. Input details like your preferred language and a message concerning your appeal, then click 'Start chat'.
7. A member of the Customer Support team will join the chat. Provide them with the order number and issue you are facing. The Customer Support member will help to resolve the appeal as efficiently as possible.
8. Once an issue with the order is resolved, the order will be shown as 'completed' in the order details page, and you can view the asset in the 'Assets' tab.
Note: P2P transactions must complete KYC Verification. Click here
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