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Identity verification FAQ

1. Why is identity verification necessary?

Identity verification is a process used by financial institutions and other regulated organizations to verify your identity. Bitget will verify your identity and conduct a risk assessment to mitigate risk.

2. How is identity verification related to my access to Bitget services?

Users who haven't completed level 1 identity verification will no longer be able to make deposits and trades, while withdrawal function will remain unaffected.

3. How much can I withdraw per day after completing the identity verification?

For users of different VIP levels, there is a difference in the withdrawal amount after completing identity verification:

VIP level

Identity verification is incomplete

Identity verification level 1

Identity verification level 2

v0

Daily withdrawal limit: 20,000 USDT; monthly withdrawal limit: 100,000 USDT

Daily withdrawal limit: 3 million USDT

v1

Daily withdrawal limit: 6 million USDT

v2

Daily withdrawal limit: 8 million USDT

v3

Daily withdrawal limit: 10 million USDT

v4

Daily withdrawal limit: 12 million USDT

v5

Daily withdrawal limit: 15 million USDT

4. How do I complete my identity verification?

Refer to this document to complete identity verification:

How to complete identity verification?

5. I cannot find my location in the country list. Why?

Bitget does not provide services to users from the following countries/regions: Canada (Ontario), Crimea, Cuba, Hong Kong, Iran, North Korea, Singapore, Sudan, Syria, and the United States.

6. Can I complete identity verification on my sub-account?

You can only complete identity verification on your main account. Once you complete identity verification on your main account, you will enjoy the same access on your sub-accounts.

7. How long does the identity verification process take?

The identity verification process consists of two steps: data submission and review. For data submission, you only need to take a few minutes to upload your ID and pass the face verification. Bitget will review your information upon receipt. The review may take as short as several minutes or as long as an hour, depending on the country and type of ID document you choose. If it takes longer than one hour, contact customer service to check the progress.

8. Can I complete identity verification on more than one Bitget account?

Each user can only complete identity verification on one Bitget account. If you already have a verified account, you must cancel this account before completing identity verification on another account. In case your verified account is lost, please contact customer service to reset your identity verification.

9. How many times a day can I attempt to complete identity verification?

If your identity verification fails, you can always try again. Each user may submit identity data for verification 10 times per day. After 10 attempts, you will have to wait for 24 hours before trying again.

10. What is manual review? When can I complete identity verification through the manual review process?

Manual review means that a real person at Bitget reviews your data during the identity verification process. Your identity will be confirmed and verified based on your previous submission. After your first failure to complete identity verification, you will see the manual review portal on the page.

Kindly note that if you choose to go through manual review, in addition to your ID copies, you will be required to upload a selfie showing you holding your ID and a white piece of paper with the handwritten word "Bitget" and the current date.

11. Why can't I make a deposit through my bank after completing identity verification?

If you have completed identity verification through a manual review process, you will not be able to deposit through a bank.

12. Can I change my identity information after verification?

You cannot change your identification information; however, if there is any mistake in the information you submitted, please contact customer service to correct it.

13. What documents can I use to complete the identity verification?

For level 1 identity verification, you can use documents such as an ID card, passport, driver's license, or residence permit. You can view the specific types of documents supported after selecting your issuing country.

14. What are the common reasons and solutions for identity verification failure?

Reason

Solution

The ID you provided is unclear or of poor quality

Make sure to submit clear and legible documents

Your ID is expired

Provide documents that are not expired

We cannot recognize or support the type of ID you provided

Submit your ID documents according to the country and document type of your choice

You have already signed up and verified other accounts on the platform and are not permitted to verify other accounts

If you have another verified Bitget account, you can cancel that account and try to verify this account again. If the existing verified account got lost, kindly contact customer service to reset your identity verification status

Your face image does not match your ID photo

You should submit your own ID documents and complete the face verification yourself

Your age does not meet our requirements. We only accept users over 18 years old

We do not accept users under the age of 18.

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